Is it possible to change my order?
Once you have check out it is not possible to change or delete your order online. Please contact us by phone as soon as possible if you have made a mistake.
What is your delivery charge?
All deliveries over £100 are free within UK mainland. Any orders under £100 will be subject to a £6.50 charge. For deliveries outside of UK mainland carriage will be calculated by Planglow based on the weight or the order and added to the invoice after you have submitted your order. Anyone paying by credit card outside of UK mainland will be contacted by Planglow to take an additional payment for carriage once calculated.
How long will my order take to arrive?
Any orders received before 3.00pm will be shipped same day and will be with you in 2-3 working days.
Viewing order history
To view your history of recent purchases, log in, click on “My account” then go to “Recent orders”
The order is incorrect/ something is missing?
Please check the order against your delivery receipt, e-mail order confirmation or the “My Account”/ “Recent orders” page on the website and contact us.
My order hasn't arrived?
If your order hasn't arrived within 3 working days then please let us know as soon as possible.